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About Tough Gloves
Tough Gloves products are generally shipped within
one business day of receipt of your order. If an item is temporarily
out of stock we will inform you of the expected delay. We
do not charge your credit card for your purchase until the products
are shipped
We offer four shipping options for your purchase:
Standard Shipping(USA) Delivery is by mail 2-5
day service by the United States Postal Service. There is a
charge of $5.00 per order to defray handling and shipping costs
for this option.
Express Delivery(USA) Delivery is by FedEx.
Deliveries are made Mon-Fri, and is next business day service for most
locations in the 48 contiguous states of the United States.
This option is not available for Post Office Boxes, Alaska or Hawaii. There is
a charge of $18.00 per order to defray handling and shipping costs for
this option. Orders received by 10AM Central Time are processed
the same day they are received (except Saturdays, Sundays and
Holidays).
CanadaDelivery is approximately 10 days by
Global Priority Mail and Canada Post. There is a charge of
$12.00 per order to defray handling and shipping costs for this
option.
Destinations other than USA or Canada
Delivery is approximately 10 days by
Airmail using the United States Postal Service and the postal
service of the country of destination. There is a charge of
$20.00 per order to defray handling and shipping costs for this
option.
International Shipping Note The above mentioned shipping
and handling fees do not include Duty and Taxes charged by individual
countries. Tough Gloves is not responsible for any
foreign duty charges. Please be advised that you are required
to pay these charges upon accepting shipment.
Special Arrangements We will be happy to make special
arrangements for delivery on a case by case basis. These arrangements
are priced according to your request. Please contact us by phone, email
or fax for more details.
Refusal or Non-Delivery If you refuse to accept your
package, or you provide an invalid address and the package is
returned to us we will refund your total cost less our shipping
charge or the actual cost of shipping, whichever is greater.
Guarantee
of Satisfaction
Any item found to be unsatisfactory on inspection should be
returned in unused condition within 30 days for a full refund
(excluding original shipping charges). Special orders may be
returned only if defective or not as specified.
Our
No-Hassle Size Guarantee
If you are not satisfied with the way your gloves fit, send
them back within 30 days, unworn. We recommend UPS or insured
post. Once we receive your gloves, we'll send you the right
size pair of the same style with no additional shipping charges,
or give you a full refund (excluding original shipping charges).
No return authorization is needed.
Gloves returned after 30 days from when you received them,
are subject to a
restocking fee at our discretion.
Except in the case of a manufacturer's defect, gloves returned to us in used or unsellable condition
will not be accepted and will be returned to sender.
Sales
Tax
Purchases sent to any address within the State of California
must include State Sales Tax of 8.5%. Sales tax is not required
for purchases sent to other states or for foreign destinations.
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